Transparency & Reports
Many buyers only hear how a project is going when a payment notice arrives. We publish it openly instead. This page explains what our transparency reports contain, exactly how each figure is defined and measured, and how often you can expect them, so you can read every report with confidence.
Published reports
What the reports cover
Each quarterly report covers every active project and has the parts below.
| Section | What it shows |
|---|---|
| Project stage | Where each project is: land, approvals, launch, construction, vacant possession or handover. |
| Progress against plan | Construction progress in percent, next to the planned percentage for the same date. |
| Defects | Defects reported by owners in the period, how many were closed, and how many were closed within the service level. |
| Handover time | How long it took to hand over keys once vacant possession was offered. |
What we report
Every figure has one fixed definition, so the reports can be compared from quarter to quarter.
| Metric | Definition | How it is calculated | Unit |
|---|---|---|---|
| Progress against plan | Actual construction progress compared with the published schedule, per project. | Actual progress % on the reporting date minus planned progress % for the same date. | %, and the difference in percentage points |
| Defects closed within the service level | The share of reported defects closed within the committed time. | Defect reports closed within the service level, divided by all defect reports closed in the period, times 100. | % |
| Handover time | Days from the notice to take vacant possession to key handover. | For each home handed over in the period, the number of days between the two dates; the report shows the median and the longest. | Days |
The service level for defects is stated in each report. It can never be longer than the law allows: under the statutory sale and purchase agreement for a landed home (Schedule G), the developer must repair a defect within 30 days of receiving the owner's written notice.
How progress % is measured
Progress is recorded on site every day, with photos, and that record is the basis of each project's public progress page and of these reports.
Progress % measures the construction work, not money paid. The work is divided into the main stages a house goes through, the same stages the statutory sale and purchase agreement uses for progressive payments: foundation, structural framework, walls with door and window frames, roofing with wiring and plumbing, internal and external finishes, then sewerage, drains and roads.
The schedule is published before construction starts, so the planned percentage for any date is fixed in advance. Each report compares the two on the same date.
From site to report
- Daily site record Work done and photos are recorded on site every day.
- Check The site team confirms what was recorded.
- Progress page The project's public progress page is updated from the record.
- Quarterly summary Progress, defects and handover figures are compiled for the quarter.
- Published report The report is published on this page as a downloadable PDF.
Example: reading a report
Hypothetical figures to show how to read the metrics. They are not RumahHQ data.
Progress: on the reporting date the plan says 60% and the actual progress is 54%. The project is 6 percentage points behind plan.
Defects: 40 defect reports were closed in the quarter, 36 of them within the service level. 36 / 40 x 100 = 90% closed within the service level.
Handover: five homes were handed over, taking 7, 9, 10, 12 and 20 days from the notice. The median is 10 days and the longest is 20 days.
How often we publish
| Information | How often |
|---|---|
| Project progress page | Updated from the daily site record while the project is under construction |
| Transparency report (PDF) | Every quarter |
| Defect reporting against the service level | In the quarterly report, from the first handover onwards |
Reading the figures carefully
- A percentage-point gap is not the same as a percentage: 54% against 60% is 6 points behind plan, or 10% less progress than planned.
- Progress % is not the payment schedule. Payments under your SPA fall due after the developer gives written notice that a stage is complete, not when a percentage is reached.
- A low number of defects in a quarter can simply mean few homes were handed over. Read the defect figures together with the number of handovers.
Frequently asked questions
Why is there no report yet?
The first report will be published after the first project begins. Until then there is no construction, defect or handover data to report.
Is progress % the same as the percentage I pay?
No. Progress % measures construction work against the schedule. What you pay is set by the payment schedule in your SPA, which is tied to completed construction stages.
What does "within the service level" mean?
Closed within the time committed for that defect. The service level is stated in each report, and it can never exceed the 30 days the statutory SPA allows after written notice.
Where can I see a single project's progress?
On the project's own page, which shows its progress updates. The quarterly report summarises all projects.